Context that lives on the record, not in an inbox.
The account nobody can explain is usually the account whose history is in somebody's email. Conduit keeps notes, assignments and conversations attached to the thing they are about.
Off your desk
You stop forwarding email threads to explain an account to the next person who picks it up.
Without this
What this looks like today.
Ask why an account is in the state it is in and the answer is a forwarded thread. The explanation exists, but it is in a mailbox, and it reaches the next person only if someone remembers to forward it.
The same applies to reaching a vendor. Raising an issue about a specific variance usually means describing it from scratch, exporting a screenshot, and answering three clarifying questions before anyone can look at the actual thing.
How it works
Support & collaboration, in detail.
Notes, assignments and conversations that live on the record they are about, not in someone's inbox.
Notes and assignments on anything
An account, a MarkeTrak case, an invoice, a variance — any record can carry notes and be assigned to a person. The history stays with the record, so picking up somebody else's work does not start with an archaeology exercise.
Notifications that route to the owner
Work that needs a person notifies the person who owns it, rather than landing in a shared queue that is everybody's and therefore nobody's.
A support centre with the context attached
Raising a ticket from inside the product brings the record with it. The variance, the case or the account is attached, so the conversation starts at the question rather than at describing the situation.
At a glance
- Notes and assignments attached to any record — an account, a case, an invoice
- Notifications that route to the person who owns the work
- A support centre where your team reaches ours, with the account context already attached
Connected
What this leans on.
Nothing here is a separate product with an integration between it and the rest. These are the capabilities this one shares a record and a ledger with.
Questions
The ones we actually get.
Is this a customer-facing helpdesk?
No. It is collaboration between your team internally, and between your team and ours. Conduit runs your back office, so the support channel is about the operational record rather than about your end customers' enquiries.
What can a note or assignment be attached to?
Any record in the platform — an account, a service point, a MarkeTrak case, an invoice, a settlement variance. The framework is shared rather than reimplemented per area.
Is collaboration part of the core platform?
It is an opt-in module, like MarkeTrak, collections and settlements.
The rest of the platform
One customer record, one ledger, one audit trail.
See it against your own book.
Bring a month of real transactions and a TDSP invoice. Support & collaboration is easier to judge against data you already argue about than against a demo tenant.